FREQUENTLY ASKED
QUESTIONS

Experience complete peace of mind with our mattresses, supported by an extensive 10-year warranty. In the unlikely event that you, as the original purchaser, believe your product has a defect, we are here to provide assistance. Simply contact our dedicated team, and we will promptly address any concerns you may have. To facilitate a thorough assessment of the issue, we kindly request that you include photographs when reaching out to us. Furthermore, having you present with the product during this process greatly expedites your claim and ensures a swift resolution. Your active involvement allows us to efficiently resolve the matter while upholding our commitment to delivering exceptional customer service. Rest assured, we are here to support you every step of the way.

Unlike traditional mattress companies, we prioritise fair pricing by eliminating excessive mark-ups. We've consciously chosen to skip costly showrooms with pushy sales staff earning high commissions. Instead, we offer direct online sales, passing the savings directly to you. Enjoy the convenience of swift and complimentary doorstep delivery, ensuring your new supporting mattress arrives hassle-free. Discover the perfect blend of affordability, quality, and sustainability with the Happy Wombat mattress today!

Our commitment to cruelty-free practices, eco-friendliness, and sustainability sets us apart as one of Australia's premier bed-in-a-box mattress suppliers. At our core, we prioritise creating habitats that cater to all Australians, whether they have fur or not. Remarkably, Australia's largest wombat species is currently classified as critically endangered. As advocates for planet sustainability, Happy Wombat goes the extra mile. For every mattress sold, a portion of our earnings is reinvested into supporting non-profit organisations dedicated to sustainable living. By choosing our mattress, you become an active participant in the green movement, fostering a brighter future for our planet. To learn more about our values and initiatives, visit the 'about us' section on our website. Join us on our mission to make a positive impact and enjoy a truly exceptional sleep experience.

Happy Wombat accepts Visa, MasterCard, After Pay and PayPal.