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Most Comfortable EcoFriendly Mattress

FREQUENTLY ASKED
QUESTIONS

  • How do I make a warranty claim?
    Experience complete peace of mind with our mattresses, supported by an extensive 20-year warranty. In the unlikely event that you, as the original purchaser, believe your product has a defect, we are here to provide assistance. Simply contact our dedicated team, and we will promptly address any concerns you may have. To facilitate a thorough assessment of the issue, we kindly request that you include photographs when reaching out to us. Furthermore, having you present with the product during this process greatly expedites your claim and ensures a swift resolution. Your active involvement allows us to efficiently resolve the matter while upholding our commitment to delivering exceptional customer service. Rest assured, we are here to support you every step of the way.
  • Wondering why our mattress is priced significantly lower than those in retail stores?
    Unlike traditional mattress companies, we prioritise fair pricing by eliminating excessive mark-ups. We've consciously chosen to skip costly showrooms with pushy sales staff earning high commissions. Instead, we offer direct online sales, passing the savings directly to you. Enjoy the convenience of swift and complimentary doorstep delivery, ensuring your new supporting mattress arrives hassle-free. Discover the perfect blend of affordability, quality, and sustainability with the Happy Wombat mattress today!
  • Is delivery free everywhere in Australia?
    We are thrilled to offer free shipping for our high-quality mattresses in the vibrant metro areas of Melbourne, Sydney, Brisbane, and Adelaide. Experience the convenience of receiving your supporting mattress without any additional shipping charges.
  • Environmental Commitment
    Our commitment to cruelty-free practices, eco-friendliness, and sustainability sets us apart as one of Australia's premier bed-in-a-box mattress suppliers. At our core, we prioritise creating habitats that cater to all Australians, whether they have fur or not. Remarkably, Australia's largest wombat species is currently classified as critically endangered. As advocates for planet sustainability, Happy Wombat goes the extra mile. For every mattress sold, a portion of our earnings is reinvested into supporting non-profit organisations dedicated to sustainable living. By choosing our mattress, you become an active participant in the green movement, fostering a brighter future for our planet. To learn more about our values and initiatives, visit the 'about us' section on our website. Join us on our mission to make a positive impact and enjoy a truly exceptional sleep experience.
  • 30 Days Comfort Guarantee
    To initiate the returns process for your Happy Wombat mattress, please contact us if you're unsatisfied for any reason. Kindly note that we recommend sleeping on the mattress for a minimum of 21 nights to allow your body to adjust to the new sleeping surface. Once we receive your returned mattress at our factory, we will provide a full refund, including the delivery fee.
  • What payment methods do you accept?
    Happy Wombat accepts Visa, MasterCard, After Pay and PayPal.
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Contact Us

Feel free to contact us any time. We will get
back to you as soon as we can!

Ph: 1 300 758 477

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